When Terri Millette began her work as the VP of Human Resources at Automated Collection Services, Inc., the company had just signed a contract for new payroll software. After seeing the demo, Terri said, “I wish we wouldn’t have signed that contract.” And so began her two-year journey to find a better solution for human capital management (HCM) software.
Fuse has a great Customer Support team. They are very friendly and knowledgeable. They are quick to help and resolve any issues that may occur. Fuse is very user friendly and easy to navigate. There is nothing that I can think of that I dislike about Fuse.
The Fuse system is probably the most powerful solution in the market.
With Fuse, Time and Attendance and Payroll are integrated into one solution. With a minimal local software footprint (a small monitoring application for the time clocks) we were able to integrate our existing timeclock hardware with the Fuse system. The rest of the system is web-based and very powerful.
“Fuse is light years ahead of their competition!”
The Fuse platform is so simple! I can export and extract data easily for any reporting or analysis I need to do, unlike the clunky systems of ADP.
"What I like best about Fuse honestly is the exceptional customer service I receive every time I call. The software is very powerful and as a new user, I had many questions. I never felt uncomfortable calling for help.
I have learned so much from these interactions and I actually enjoy doing the company payroll.
"Processing payroll is a breeze and basically error free."
At Fuse, everyone is extremely knowledgeable, professional, friendly and polite. They can usually take care of your questions/issues immediately, but if they are unsure, they find the correct solution and get back to you as soon as possible.
"Amazingly flexible and customizable product!”
My favorite aspect of the system is that we have really been able to customize it to fit our needs.
"Fuse has stayed on top of the ACA reporting requirements."
No matter what time of day I call, the staff always has a smile and very pleasant to deal with, plus they are extremely helpful and very knowledgeable. The program is very user-friendly and offers very detailed reports for any aspect of the payroll and time reporting process.
"Professional Tools Supported by Professionals.”
The overall capabilities and flexibility of the tools completely address my needs... plus... the support is fantastic. The phone is staffed by people who KNOW the application and know how to address the myriad of requirements that often come up during the normal course of running a business.