1. Help Center
  2. Support
  3. Time & Labor Management (TLM)

How do I add new IP Addresses to allow access?

My Employees are receiving the message "Access profile does not allow clocking in/out from your current location"

If users are restricted to only punching and/or logging in at your location, and your IP address has changed you will need to add it to your allowed IPs by adding it to your Access Profile(s).
  1. Select the Cog Wheel Icon to display the Admin Menu
  2. Then select Company Settings > Profile/Policies > Access
  3. On the next screen select the edit icon (pencil) for the line of the access profile you need to amend.
  4. Select ADD ALLOWED IP in the top right corner.
  5. Select the type of IP address. (Either IPv4 or IPv6, and either a range or a single address)
  6. The enter the first one and choose OK
  7. Next, insert a comment – such as what store it belongs to, and then choose OK.
  8. Repeat these steps for each IP Address that needs to be added.