An ACH Return means that the Direct Deposit/ACH Credit to an employee's bank account was not successful, and the amount of that transaction is being returned to your company bank account
- Fuse will end the affected Direct Deposit account in our system
- Do not reactivate this account
- If the employee gives you the same account information again, it is a best practice to enter a new Direct Deposit line for this account for tracking and reporting purposes
- You will need to contact the employee and let him know there was a return for their direct deposit
- Verify the amount is returned back to your company's bank account
- this could take 2-3 business days from the date that the Return is received
- ACH Returns are typically received within 2 business days of the payroll/payment date.
- this means that it could be up to 1 week before the company receives the funds back from the Return
- You will need to pay the employee directly for the amount of the ACH Return
- if the employee has multiple Direct Deposit Accounts, it is important to confirm which Account the Return was for and the Amount being returned to your company
- Arrange payment directly to the employee either via check or ACH.
- Since the amount is already recorded in Fuse you will just need to pay the employee.
- Generally, there is no need to void or reissue the Pay Statement in Fuse