Broadcast Messaging: Creating Templates and Sending Notifications

How to create templates and send broadcast emails using the Fuse Workforce Management System.

What is Broadcast Messaging?

Broadcast messaging allows administrators and managers to communicate via email to a group of employees in any situation necessary. This is completed from the Communicate button on the Employee Information screen. This article will review how to build a template for ease of use and send the communication to a group of employees.

Creating Broadcast Messaging Templates

  1. Go to Admin > Global Setup > Broadcast Message Templates
  2. Click the New Template button on the top right
  3. Fill in the required fields on the screen:
    1. Name: The name of your template
    2. From: The send-from email address used in the communication
    3. Subject: The subject line of your email
    4. Message: The body of your email

Some Best Practices:

  • Use the Tags whenever possible to ensure a personalized experience! The Tags are the blue links to the right of the Message field and will use data from the employee information screens to fill in the information on your messaging. For example, the tag {ACCOUNT_FIRST_NAME} will populate the employee's first name in the email you are sending them.
  • Click the Add button under the Message field to add attachments to your communications! Be careful that you do not add secure data, as these attachments will not be reviewed by an employee security profile prior to sending.

Sending Broadcast Communications

Sending Broadcast Communications is as easy as selecting the checkboxes next to an employee's name and clicking the Communicate button on the top right of the screen! You will see this communicate button in the following areas of the system:

  • Team > My Team > Employee Information
  • Team > Time > Timesheets > All Timesheets
  • My To Do Items
  • Employee Quick Links and Actions Popup Menus

Once you click the communicate button, you can select a template or fill in all the email data directly on the screen for a one-time communication.