Why Pierson Chose Fuse Over Every Other UKG Ready Reseller, And What Happened Next

Industry

Technology

Challenge

Pierson’s HR team was under pressure to support a fast-moving, multi-state operation with complex compliance requirements, including prevailing wage regulations across high-profile project sites. Disconnected systems, limited reporting capabilities, and underwhelming support from previous providers left the team stuck in reactive mode, constantly troubleshooting payroll, managing manual processes, and lacking the real-time visibility leadership needed. As the business scaled, HR needed more than just software, they needed control, clarity, and a system that could handle complexity without slowing them down.

Result

With Fuse, Pierson transformed HR into a proactive, strategic function. Complex payroll rules were automated, drastically reducing manual work and compliance risk, while full system integration streamlined processes across payroll, HR, recruiting, and benefits. Real-time reporting and analytics empowered leadership with actionable insights, improving decision-making around project efficiency and workforce planning. Just as importantly, Fuse’s hands-on partnership and deep system expertise equipped the HR team with the knowledge and confidence to scale operations effectively, turning HR into a true driver of business performance.

www.pierson.it/

“We weren’t getting what we needed out of the system. It felt like we were constantly reacting instead of actually moving forward.”

Jennifer Nauss & Mary Wagster

Pierson's HR Department

About Pierson

Pierson Computing Connection, Inc., founded in 1993, is a Woman Business Enterprise Certified company based in Mechanicsburg, PA. We specialize in delivering seamless configuration, implementation, design, and installation of professional audio-visual-lighting technology, servers, laptops, networking equipment, and technology logistics throughout the U.S. Pierson serves as the go-to partner for IT and technology services for K-12 schools, higher education, healthcare facilities, state agencies, houses of worship, and other businesses. Renowned as a top five CDW K-12 integrator, we are dedicated to providing unmatched service and expertise.

For many HR teams, the problem isn’t the system. It’s everything around it.That was the reality facing Pierson. Like countless organizations running on UKG Ready, they had the platform,but not the outcomes. Workflows felt disconnected. Payroll processes were still manual. Reporting lacked depth. Support was inconsistent.

The system worked. But it didn’t work for them.

“We weren’t getting what we needed out of the system,” explains Mary Wagster. “It felt like we were constantly reacting instead of actually moving forward.”

Even after working with another UKG Ready reseller, the challenges remained. The missing piece wasn’t technology, it was partnership.

That’s when Pierson made a change.

A Different Approach to Partnership

From the start, Fuse approached Pierson differently. This wasn’t about troubleshooting tickets or applying surface-level fixes. It was about stepping in as a true partner and rebuilding how the system supported the business.

“Fuse didn’t just come in and fix things,” says Jennifer Nauss. “They took the time to understand how we operate and helped us build something that actually works for our complexity.”

That complexity was significant. Pierson operates across multiple states, with prevailing wage requirements and intricate payroll rules that many providers struggle to manage.

Where others configured, Fuse engineered.

“Fuse helped us build the most complicated payroll rules I’ve ever seen,” Jennifer adds. “But more importantly, they made it manageable.”

From Reactive Support to Internal Mastery

One of the biggest shifts wasn’t technical, it was cultural.

Instead of a traditional support model, Fuse embedded themselves into Pierson’s team. They didn’t just solve problems; they transferred knowledge.

“They taught us how to use the system the right way,” says Mary. “Now we’re not dependent, we’re confident.”

That confidence translated into something rare: true ownership of the platform. Pierson’s HR team moved from relying on external support to leading their own system strategy.

Precision Where It Matters Most

Implementation is where many HR projects fall apart. Pierson had experienced it before, lack of structure, shifting timelines, and inconsistent communication.

This time was different.

“It was the most organized, low-stress implementation we’ve ever done,” says Jennifer. “Everything was mapped out. Nothing fell through the cracks.”

“Everything was mapped out. Nothing fell through the cracks.”

Fuse brought consistency, transparency, and accountability to every phase. Weekly progress updates, a dedicated team, and clear milestones ensured that nothing was left to chance.

The result? Faster adoption, fewer errors, and immediate confidence in the system.

Turning Data Into a Strategic Advantage

With the foundation in place, Pierson unlocked something even more powerful: visibility.

What was once static reporting became real-time intelligence. HR data evolved from administrative output into a strategic asset.

“We’re using data now to make decisions we couldn’t before,” Jennifer explains. “It’s changed how we think about workforce planning and business performance.”

Leadership gained the ability to analyze labor costs, optimize workforce allocation, and make faster, more informed decisions.

HR was no longer reacting. It was leading.

The Outcome: More Than Just a Better System

The transformation at Pierson wasn’t just operational, it was fundamental.

Before Fuse, HR was managing processes. After Fuse, HR is driving strategy.

Manual work has been replaced with automation. Disconnected systems are now fully integrated. Reporting is real-time. And most importantly, the team has full confidence in their ability to scale.

“The difference is night and day,” says Mary. “We finally feel like the system is working for us, not the other way around.”