Empowering HR Strategy and Growth at Pierson with Fuse Workforce

At Pierson, HR isn’t just about managing people; it’s about enabling the business to scale efficiently and strategically. Jennifer Nauss, Director of HR, and Mary Wagster, HR Specialist, oversee a complex operation that spans multiple projects, states, and compliance requirements. The HR team’s challenge was clear: they needed a system that could handle the intricacies of multi-state labor, streamline reporting, and give leadership real-time insights.

“Before Fuse, we were constantly reactive. Rippling left us scrambling, and our previous UKG Ready provider didn’t fully empower us,” Mary explains. “Fuse changed that. They gave us control, knowledge, and a system that actually works for us.”

One of the biggest differentiators was Fuse’s expertise and personalized approach. “Members of the Fuse team are on the UKG Ready Advisory Board,” Jennifer says. “Their system knowledge far surpasses other providers. They’re not just answering tickets, they teach us how to use the platform and build solutions tailored to our needs.”

This approach made a tangible difference in the team’s ability to support Pierson’s unique projects. Prevailing wage compliance, notoriously complicated in the construction environments where Pierson operates, was made manageable.  

 “We have employees working at Raven’s Stadium, Camden Yards, and other venues. Fuse helped us build the most complicated payroll rules I’ve ever seen. It reduced manual work dramatically,” 

Fuse’s partnership extends beyond technical support. The team emphasizes strategic HR enablement, helping Pierson leverage analytics for executive decision-making. “We pull hours reports on projects to analyze profitability and efficiency,” Mary explains. “It’s a huge benefit for leadership. We can make data-driven decisions now.”

The employee experience has improved as well. Mary notes that new hires quickly adopt the system during the application and onboarding process. “By day one, employees have already navigated the system, completed checklists, and submitted necessary information. It’s intuitive and reduces the need for handholding.”

Recruitment has become more efficient, too. Pierson now utilizes Fuse’s applicant tracking system, leveraging knockout questions and customized workflows to streamline hiring. “It’s made my life easier. I can set up job templates exactly the way I want, and the system automates what we used to do manually,” Jennifer says.

Integration was another critical factor in Fuse’s selection. Pierson required seamless connectivity across payroll, HR, ATS, and 401(k) administration. “With our previous UKG Ready platform, we had a partial integration,” Mary notes. “Fuse enabled full 360-degree integration, automatically syncing deferrals, loans, and approvals into our system. It’s transformed how we work.”

Implementation with Fuse was also a standout experience. Unlike prior vendors, who often left teams to figure things out or had personnel turnover mid-project, Fuse provided a complete project plan and a consistent team. “They interviewed us to understand our needs, assigned the right team, and guided us through weekly calls. Nothing disappeared. Everything was transparent and organized,” Mary emphasizes.

The result is an HR function that is not just efficient, but strategic. Pierson’s HR team now has the tools, data, and support to focus on growth, compliance, and workforce optimization. “Fuse isn’t just a software provider. They’re a partner,” Mary says. “They empower us, support our growth, and help us make smarter decisions. It’s a no-brainer to work with them.”

For HR leaders evaluating UKG Ready resellers, Pierson’s experience illustrates that choosing the right partner matters as much as the technology. Fuse Workforce combines deep system knowledge, strategic guidance, and hands-on support, turning HR from reactive to proactive and enabling teams to thrive in even the most complex operational environments.